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LGBTQIA+ support & resources

Somewhere to start, whatever you need it for.

Helplines answered by queer and trans people. Coming out, at any age. Legal name and gender changes. Finding a doctor who won't make it strange. Family who need time. Getting somewhere safe. Or just wanting to be in a room with people like you.

This page is a directory, not advice. Nothing here asks you to have a label, to be sure, or to be out to anyone.

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If you need someone right now

All free. All answered by people who will not need it explained to them.

Emergency

112 in Europe · 911 US and Canada · 999 UK · 000 Australia · 111 New Zealand

US — under 25

1-866-488-7386
The Trevor Project, 24/7. Text START to 678-678 or chat at thetrevorproject.org.

US & Canada — trans

1-877-565-8860
Trans Lifeline, by and for trans people. Canada: 1-877-330-6366. Weekdays 10:00–18:00 Pacific. They will not call emergency services without your explicit request.

UK

0800 0119 100
Switchboard, 10:00–22:00 daily, phone and chat, staffed by LGBTQIA+ volunteers.

Germany

There is no national queer helpline. 0800 111 0 111
TelefonSeelsorge, 24/7, free and anonymous — not queer-specific but open to everything. Under 25: krisenchat.de.

Thinking about suicide

There is a fuller page of crisis lines for every country here: kantholz93.com/suicide. Note that the federal “press 3” LGBTQ+ option on the US 988 line was discontinued in July 2025 — contact Trevor directly instead.

Someone to talk to

None of these require a crisis. Most exist precisely for the ordinary questions — the ones that feel too small to bother anyone with, and too big to sit with alone.

United States

Peer support, all ages

LGBT National Hotline

1-888-843-4564

Mon–Fri 14:00–23:00 ET, Sat 12:00–17:00 ET. Peer support on anything — coming out, relationships, isolation, safer sex, local resources. lgbthotline.org

Youth Talkline

1-800-246-7743

For young people, Mon–Fri 16:00–24:00 ET, Sat 12:00–17:00 ET.

Senior Hotline

1-888-234-7243

Mon–Fri 16:00–24:00 ET, Sat 12:00–17:00 ET. Older LGBTQIA+ people talking with older LGBTQIA+ people.

United Kingdom & Ireland

Switchboard — UK

0800 0119 100

10:00–22:00 every day. Also chat and email at switchboard.lgbt.

LGBT Foundation — UK

0345 3 30 30 30

Advice, support and information, plus sexual health and wellbeing services.

LGBT Ireland

1800 929 539

Mon–Thu 18:30–22:00, Fri 16:00–22:00, Sat–Sun 16:00–18:00, with chat at the same times. A separate Transgender Family Support Line runs on 01 907 3707, Tue 10:00–12:00 and Sun 18:00–21:00.

Australia & New Zealand

QLife — Australia

1800 184 527

15:00 to midnight, every day, phone and webchat. Peer support and referral.

Rainbow Door — Victoria

1800 729 367

Or text 0480 017 246. Free support and referral for LGBTIQA+ people, their families and friends.

OUTLine — Aotearoa

0800 688 5463

18:00–21:00 every day, phone and webchat.

Germany, Austria, Switzerland

Switzerland — LGBTIQ Helpline

0800 133 133

Free peer counselling, Mon–Fri 19:00–21:00, plus chat and email. Also a reporting point for anti-LGBTIQ violence. lgbtiq-helpline.ch

Germany

No single national line, but a dense network of local queere Beratungsstellen. The LSVD⁺ state associations list counselling in each Bundesland, and queer-lexikon.net runs a written Kummerkasten for young people.

Austria

Counselling at the Rosa Lila Villa in Vienna and through Courage; 142 (Telefonseelsorge) and 147 (Rat auf Draht, for young people) are open around the clock.

Coming out

There is no deadline and no correct order. Plenty of people come out at fourteen, plenty at forty, plenty at seventy, and plenty stay out to some people and not others for the whole of their lives. All of that is a normal way to live.

  • You do not owe anyone the information. Being out is not more honest than not being out. It is a decision about your own safety, energy and circumstances, and you are the only person with all the facts.
  • Start with the safest person, not the most important one. A friend, a cousin, an anonymous helpline. Saying the sentence out loud once makes the second time easier, and you learn what you actually want to say.
  • Think about what you need from the conversation before you have it — reassurance, practical help, or simply to be known. Telling someone what you want from them (“I don't need advice, I just wanted you to know”) prevents a lot of clumsy responses.
  • If you depend on someone financially or for housing, weigh that seriously. Waiting until you have your own footing is not cowardice; it is planning. Youth homelessness services below exist because this goes wrong for some people.
  • First reactions are often not final reactions. Parents in particular frequently need months, and many end up somewhere completely different from where they started. That is not a promise, but it is common enough to be worth knowing.

If you have been outed against your will

That is not your failure and it is not the end of anything. Get to someone who is safe — a helpline above, a friend, a local centre — and deal with practicalities first: where you sleep tonight, who has access to your accounts and devices, and who genuinely needs to know what. In the UK, Galop (0800 999 5428) handles outing used as abuse, threats and blackmail.

Trans and non-binary

Nothing on this page requires you to be certain, to have a diagnosis, to want medical treatment, or to want any of it in the usual order. Questioning is a legitimate place to be, and many people stay there a long time.

Germany: changing your name and gender marker

Since 1 November 2024 the Selbstbestimmungsgesetz (SBGG) has replaced the old Transsexuellengesetz. You change your first names and your legal gender entry by your own declaration at the Standesamt — no medical certificates, no psychological assessment, no court.

  • It is two steps. First you register your intention (Anmeldung) at the Standesamt, in writing with your own signature or in person — phone and email do not count. Then, after a three-month waiting period, you make the actual declaration.
  • Do not let it lapse. If you do not make the declaration within six months of the waiting period ending, the registration expires and you start again.
  • Adults need no counselling. There is no counselling requirement for people over 18. For minors, counselling from a suitable body is required before the declaration.
  • Read the guide first.
    sbgg.info
    and the LSVD⁺ Leitfaden Selbstbestimmung walk through the whole procedure, including what to do when a Standesamt gets it wrong.

Germany: the dgti Ergänzungsausweis

While you wait — or if you never want to change your documents at all — the dgti Ergänzungsausweis is a standardised supplementary ID card carrying your actual name, pronouns and gender alongside a current photo. It has no legal force, but it is widely recognised by universities, employers, banks, insurers and public bodies, and it saves an enormous number of humiliating conversations. Apply online through the dgti.

Germany

Bundesverband Trans*

bundesverband-trans.de — the national trans umbrella organisation, with position papers, rights information and a route into member organisations near you.

Finding trans-competent care

The Paritätischer Wohlfahrtsverband maintains a directory of inter* and trans* counselling centres across Germany. Local trans groups are usually the fastest way to find out which doctors in your city are actually good, because they keep informal lists.

United Kingdom

Mermaids

0808 801 0400

Mon–Fri 09:00–21:00. For trans, non-binary and gender-diverse people up to their 20th birthday, and for their families.

TransActual & Gendered Intelligence

transactual.org.uk for healthcare and legal guidance written by trans people; genderedintelligence.co.uk for youth groups and support.

United States & Canada

Trans Lifeline

1-877-565-8860

Canada 1-877-330-6366. Peer support with an explicit no-non-consensual-active-rescue policy. They also run a microgrant programme for legal name and document changes.

Advocates for Trans Equality

transequality.org — state-by-state ID and document guides, and current information on shifting US law. Point of Pride provides free binders, shapewear and support for gender-affirming care.

Intersex

Intersex people are frequently folded into LGBTQIA+ resources that do not actually address them. The issues are often different: medical records you were never shown, surgeries performed on you as a child without your consent, and the practical business of getting straight answers decades later.

  • Germany:
    Intergeschlechtliche Menschen e.V.
    is the national self-advocacy organisation, with peer counselling and support in obtaining old medical records. Since 2021, German law has prohibited most non-essential surgery on the sex characteristics of children who cannot consent.
  • Your records exist. Hospitals in most countries are required to keep them for decades, and you generally have a legal right to a copy. Peer organisations know how to ask, and how to keep asking.
  • Internationally:
    interACT
    (US) and
    OII Europe
    collect legal and medical guidance and can point you to peer support in your country.

Parents, partners and family

If someone has just told you they are queer or trans, the useful thing to know is that your first reaction matters less than your tenth. People remember whether you stayed.

This tends to help

  • “Thank you for telling me.” It costs nothing and it is almost always the right opening.
  • Asking what they want from you, rather than guessing.
  • Practising the name and pronouns when they are not in the room, so you get it right when they are.
  • Correcting yourself briefly and moving on. A long apology makes them manage your feelings.
  • Taking your own questions to a parents' group instead of to them.
  • Continuing to be ordinary with them. Being treated as a project is exhausting.

This tends not to

  • “Are you sure?” They have thought about this considerably longer than you have.
  • “It's just a phase.” Even if something later changes, saying this now teaches them not to tell you things.
  • Grieving loudly in front of them for the child you imagined.
  • Telling other people without asking first.
  • “I don't mind, just don't make it a thing.” That is a condition, not acceptance.
  • Waiting to be convinced before you treat them decently.

Groups for families

US: PFLAG has chapters across the country, run largely by parents who were once exactly where you are. UK: Mermaids (0808 801 0400) supports parents directly. Ireland: the Transgender Family Support Line, 01 907 3707.

Germany: the LSVD⁺ state associations run parent groups and family counselling, and Trakine is a network for the families of trans children. Rainbow-family questions — adoption, co-motherhood, donor arrangements — go to the LSVD⁺ Regenbogenfamilien advice services.

If home has stopped being safe

Being thrown out is a real and common outcome, and there are services built specifically for it. UK: akt works with LGBTQ+ young people facing homelessness. Germany: the Jugendamt has a duty to help under-18s in crisis, and most cities have queer-run emergency housing projects — ask a queere Beratungsstelle, which will know what exists locally.

Discrimination, abuse and hate crime

You are allowed to report something without being certain it was “bad enough”, and you are allowed to get advice without deciding in advance whether you will do anything about it.

Germany

Antidiskriminierungsstelle des Bundes

0800 546 546 5

Mon–Thu 09:00–15:00, free. The federal anti-discrimination agency advises on discrimination at work, in housing, by authorities and in services, including on grounds of sexual orientation and gender identity. Email beratung@ads.bund.de, and their site finds local advice centres.

Anti-violence projects

Cities including Berlin, Cologne, Hamburg and Munich have queer anti-violence projects that document attacks, accompany people to the police, and support you afterwards whether or not you report. A queere Beratungsstelle will connect you.

United Kingdom

Galop

0800 999 5428

Mon–Thu 10:00–20:30, Fri 10:00–16:30. The national LGBT+ anti-abuse charity: hate crime, domestic abuse, sexual violence, so-called conversion therapy, honour-based abuse and forced marriage. Email help@galop.org.uk.

Conversion practices

So-called conversion therapy does not work and causes documented harm. In Germany it has been illegal to perform on minors since 2020, and illegal to advertise or arrange for them. If you are being pressured into it — by family, a church or a therapist — Galop in the UK and a queere Beratungsstelle in Germany both handle exactly this, confidentially.

If where you are is not safe

Being queer or trans is still criminalised in around a third of the world's countries, and dangerous in more. If that is your situation, these organisations work on exactly this and are used to being contacted discreetly.

  • Rainbow Railroad
    helps LGBTQI+ people facing danger get to safety, through emergency travel support, cash assistance, in-country relocation and government-sponsored resettlement. They take requests for help directly through their site and have assisted tens of thousands of people.
  • ILGA World
    publishes the standing global survey of laws affecting LGBTI people, country by country — the reliable place to check the actual legal position somewhere before you travel or move.
  • Outright International
    works on LGBTIQ human rights globally and collects guidance on emigration and asylum.
  • Already in Germany? The LSVD⁺ project
    Queer Refugees Deutschland
    advises queer refugees and asylum seekers and connects them with local groups, including on how sexual orientation and gender identity are handled in the asylum procedure.
  • Before you contact anyone, think about the device you are using and who else can see it. Most of these organisations explain safer ways to reach them.

Sexual health

Free, confidential and — in most places — available without giving your name or involving your family doctor.

  • Germany:
    Deutsche Aidshilfe
    runs anonymous counselling and a nationwide directory of local Aidshilfen and checkpoints offering free or cheap testing. The Gesundheitsamt in most cities tests anonymously too. PrEP has been covered by statutory health insurance since 2019.
  • UK: sexual health clinics are free and confidential to everyone regardless of immigration status; home testing kits can be ordered online.
    Terrence Higgins Trust
    covers HIV and sexual health advice.
  • Living with HIV: undetectable means untransmittable. Effective treatment reduces the virus to a level where it cannot be passed on sexually — a settled scientific finding that a lot of stigma has not caught up with.
  • Trans-specific: hormone therapy changes fertility, sometimes quickly and sometimes irreversibly, and it does not reliably prevent pregnancy. Worth a frank conversation with a competent doctor early rather than late.

Community, not just services

Most of what makes life better long-term is not a helpline. It is knowing twenty people who do not require an explanation.

  • Local centres. Nearly every city of any size has a queer centre, youth group or café. In Germany, search for “queeres Zentrum”, “Queer-Referat” or “LSBTIQ Jugendgruppe” plus your city. In the US,
    CenterLink
    maps LGBTQ community centres.
  • Sport. Queer sports clubs exist in most large cities and are often the easiest social door to walk through, because there is something to do besides talk.
  • University. Almost every German university has a Queer-Referat or AStA queer group, and most run a regular open evening.
  • Rural and isolated. If nothing exists near you, online groups are a legitimate substitute rather than a lesser one — and many regional organisations run travelling or online meetups precisely for people two hours from the nearest city.
  • Older people. Isolation in later life is a real problem, and it has its own services: the US Senior Hotline (1-888-234-7243), and in Germany queer projects for older people run by several LSVD⁺ state associations.